Gulf Connect Solutions operates this online platform to provide services related to contact center software implementation, omnichannel customer support, VoIP and telephony integration, CRM integration, analytics, agent training, cloud solutions, and customer experience consulting. This policy outlines how we collect, use, protect, and handle your personal information in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
We collect information to provide and improve our services to you. The types of information we may collect include:
- Information you provide directly to us: This includes information you give when you interact with our site, such as when you request a demo, fill out a contact form, subscribe to newsletters, or engage with our service representatives. This may include your name, job title, company name, email address, phone number, and details about your business needs.
- Information collected automatically: When you visit our site, we may automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is collected through technologies like cookies and web beacons.
We use the information we collect for various purposes, including:
- To provide and deliver the services you request.
- To communicate with you, respond to your inquiries, and provide customer support.
- To improve, personalize, and develop our services and the user experience on our site.
- To send you updates, promotional materials, and other information that may be of interest to you, in accordance with your communication preferences.
- To analyze usage trends and preferences to optimize our site and marketing efforts.
- To detect, prevent, and address technical issues or fraudulent activity.
- To comply with legal obligations and enforce our terms of service.
We process personal information based on lawful grounds as required by GDPR, including:
- Your consent: Where you have given us clear consent to process your personal data for a specific purpose.
- Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms.
- Legal obligation: Where processing is necessary for compliance with a legal obligation.
We do not sell your personal information to third parties. We may share your information with third parties only in the following circumstances:
- Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., hosting, data analysis, email delivery, marketing services). These service providers are contractually bound to use your information only as necessary to perform the services we've hired them for and to protect your information.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of information and its purpose.
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request erasure of your personal data (the 'right to be forgotten') under certain conditions.
- The right to restrict processing of your personal data under certain conditions.
- The right to object to the processing of your personal data under certain conditions.
- The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format and transmit it to another controller.
- The right to withdraw consent at any time where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the contact details provided below.
Our site uses cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can control cookies through your browser settings and other tools.
Our site may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or the content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page. We encourage you to review this policy periodically.
If you have any questions about this privacy policy or our data practices, please contact us at the following address:
Gulf Connect Solutions
Building 15
Road 2408
Floor 7, Office 702
Manama, 4240
Bahrain